Terms & Conditions
Chapter 1: General Provisions
Article 1 (Purpose)
① The purpose of these Terms and Conditions is to define the rights, obligations, and responsibilities of “Manager Scarlett Co., Ltd” (hereinafter referred to as the “Company”) and its members, as well as other necessary matters regarding the use of services (hereinafter referred to as the “Service”) provided by CONCONTOWN operated by the Company.
② In the event that relevant laws, such as the「Act on the Consumer Protection in Electronic Commerce」 are amended, these Terms and Conditions shall take effect in accordance with the amended laws.
Article 2 (Definition)
① Term “Service” refers to the virtual place of business established by the Company to provide goods or services (hereinafter referred to as “Products, etc”) to Members through information and communication facilities such as computers. It also refers to the entity operating the online platform and includes the following services.
1. Package Travel Service: Travel packages and related tour services curated and planned by the Company.
2. Shop: Retail services for goods available for online purchase.
3. Tour Friends: An online community feature that allows Members to facilitate split payments and share information in conjunction with other Members upon purchasing Package Products.
4. Other Ancillary Services: Any additional services further provided by the Company.
② The term "Member" refers to an individual who accesses the Service, agrees to these Terms and Conditions, and utilizes the Service.
③ "The term "Products, etc." collectively refers to package products, Artist Goods (various official merchandise and MD related to artists), general goods, digital content, and other services provided or sold within the Service.
Article 3 (Disclosure and Amendment of Terms)
① The Company shall post the following information on the main landing page of the Service to ensure easy access for Members: the contents of these Terms, corporate name, name of the representative, business address (including the location for handling consumer complaints), telephone number, fax number, email address, business registration number, tourism business registration number, mail-order business report number, and the Chief Privacy Officer (CPO).
② The Company may amend these Terms to the extent that such amendments do not violate relevant laws, including but not limited to the "Act on the Consumer Protection in Electronic Commerce," the "Act on the Regulation of Terms and Conditions," and the "Act on Promotion of Information and Communications Network Utilization and Information Protection."
③ In the event of an amendment, the Company shall announce the effective date and the reasons for the revision at least seven (7) days prior to the effective date (30 days prior if the changes are disadvantageous to Members). If a Member continues to use the Service after the effective date, such continued use shall be deemed as consent to the amended Terms.
Article 4 (Provision and Modification of Services)
① The Service shall perform the following duties:
1. Providing information on goods or services and concluding purchase contracts.
2. Delivery of goods or services for which purchase contracts have been concluded and the execution of related events/tours.
3. Other duties as determined by the Service.
② In the event of out-of-stock items or changes in technical specifications, the Company may modify the contents of the goods or services to be provided under future contracts. In such cases, the Company shall immediately announce the modified details and the effective date where the current contents are posted.
③ The Company may temporarily suspend the provision of the Service in the event of maintenance, replacement, breakdown, or communication failure of information and communication facilities such as computers.
④ The Company may conduct regular inspections if necessary for the provision of the Service, and may temporarily suspend the Service during such inspections.
⑤ The Company may terminate or suspend the Service due to managerial reasons such as a change in business lines, abandonment of business, or corporate mergers, as well as in cases of Force Majeure(irresistible force), including but not limited to war, natural disasters, or states of emergency in the country of travel.
⑥ The Company shall collect only the minimum amount of personal information, notify the Member of the purpose at the time of collection, and obtain consent. Members may withdraw their consent or request correction of errors at any time.
⑦ The Company shall comply with relevant laws and these Terms, maintain a secure system for stable service provision, and refrain from unfair labeling or advertising practices.
Article 5 (Formation of Use Agreement and Member Management)
① A Use Agreement is established when an individual wishing to become a Member (hereinafter referred to as the "Applicant") applies for membership after agreeing to these Terms, and the Company accepts such application.
② Upon the Company's acceptance, the Applicant shall attain Member status and may utilize the Service in accordance with these Terms.
③ The Company may collect personal information, such as email addresses, during the registration process. Applicants must provide accurate and truthful information. The collection, use, and storage of personal information are governed by the separately posted Privacy Policy.
④ The Company may refuse to accept an application or terminate a Use Agreement retroactively if any of the following apply:
1. Registration under a false name or using another person’s identity.
2. Providing false, omitted, or erroneous information.
3. Prior loss of membership status under these Terms.
4. Identification of intentional withdrawal and re-registration (churning).
5. Attempting to use the Service for unauthorized commercial purposes (excluding use expressly approved by the Company).
6. History or suspicion of fraudulent use through identical, similar, or multiple IDs.
7. Violation of relevant laws, these Terms, public order, or offend public decency.
8. Unauthorized transfer or resale of tickets (concerts, festivals, fan meetings, etc.) provided through the Service (pursuant to Article 3 of the Punishment of Minor Offenses Act).
9. Technical issues or lack of facility capacity.
10. Application by a minor (under 14 for Korean nationality; as per local law for foreigners) without proper legal basis.
11. Other instances where the application is deemed illegal, unfair, or in violation of these Terms based on the Company's reasonable judgment.
12. Interference with the Company's operations through the following acts:
A. Defaming or undermining the Company’s credibility by spreading groundless or false information.
B. Abusing, threatening, or using obscene language toward employees, severely hindering the work environment.
C. Disrupting operations through repetitive groundless contact, disturbances, or demanding compensation (points, cash, goods) for unproven damages.
D. Repeatedly canceling or returning products without justifiable defects to a degree that hinders operations.
⑤ By applying for membership, the Applicant is deemed to have consented to receive email notifications, promotions, and other information from the Company. Members may manually opt-out of these notifications in the Privacy Settings menu within the App.
⑥ Members may request withdrawal (Account Deletion) at any time through "My Page." The Company shall process the request immediately; once deleted, accounts cannot be restored. Upon withdrawal, all personal data including purchase history and digital assets (points, etc.) shall be permanently deleted and forfeited.
⑦ Notifications to Members may be sent via the email address designated by the Member or through Push Notifications within the Service.
⑧ For notifications directed at a large number of unspecified Members, the Company may substitute individual notice by posting on the Service’s bulletin board for at least one (1) week. However, matters significantly affecting a Member's specific transactions shall be notified individually.
⑨ The posting period under ⑧ may be adjusted as follows:
1. Scheduled system maintenance or updates: 24 hours prior notice.
2. Amendments disadvantageous to Members or service suspension: 30 days prior notice
3. Emergency system checks due to service failures/errors: Immediate notice upon occurrence.
Article 6 (Rights and Obligations of Members)
① Members shall be responsible for managing their ID and password. If a Member recognizes that their credentials have been stolen or are being used by a third party, they must immediately notify the Service and follow the Company’s instructions.
② Members are strictly prohibited from engaging in the following acts.
1. Registering false information during application or modification.
2. Impersonating or using another person’s information without authorization.
3. Arbitrarily changing information posted on the Service.
4. Transmitting or posting unauthorized information (including computer programs, etc.).
5. Infringing upon the intellectual property rights, including copyrights, of the Service or any third party.
6. Defaming the reputation or interfering with the operations of the Service or any third party.
7. Disclosing or posting messages, images, audio, or any other information that is obscene, violent, or contrary to public order and good customs.
③ All copyrights within the Service shall vest in the Company. If a Member’s post violates laws or infringes upon the rights of others, the Company may delete such content without prior consent.
Article 7 (Advertisements, etc)
To provide enhanced services, the Company may display various notices, administrative messages, and advertisements within the Service, or send them via App push notifications or the email address registered in the Member’s account. However, marketing or promotional communications shall only be sent to Members who have provided prior opt-in consent.
Article 8 (Purchase Application and Consent for Personal Information)
① Members shall apply for purchases by entering the following information, which the Company shall provide in an easily accessible manner:
1. Purchaser and recipient’s name, gender, address, contact information, email, country, and city.
2. A copy of the passport required for products with airfare
3. Confirmation of the Terms and consent to the limitations regarding the right of withdrawal
② When providing information to third parties or outsourcing business operations, the Company shall obtain the purchaser’s consent in accordance with relevant laws.
Article 9 (Formation of Contract)
① The Company may decline or cancel a purchase application in the following cases.
1. If the application contains false, omitted, or erroneous information.
2. When an underage person makes a payment without the consent of a legal representative or purchases goods prohibited by law.
3. Suspicion of commercial intent (resale, purchasing agency, etc.) or identity theft.
4. If the provision of services is impossible due to stock-outs or technical issues.
② A contract is deemed established at the point when the Company's acceptance reaches the Member in the form of an Order Confirmation Notice via information and communication networks.
Article 10 (Payment Methods)
① Members may pay for their purchases using the following methods.
1. PayPal: Prepaid, debit, or credit cards, and electronic currency.
2. Toss PG: Credit cards, Kakao Pay, and Toss Pay.
3. Points and Discount Coupons.
② The Company shall not impose any additional transaction fees beyond the purchase price. All responsibilities and liabilities arising from the accuracy of payment information shall be borne solely by the Member.
Chapter 2: Special Provisions for Package Travel Services
Article 1 (Composition and Formation of Contract)
① Travel Contract shall consist of these Terms and Conditions and the Travel Itinerary. The contract is deemed established at the point when the Member confirms and completes payment online, and the Company issues a Payment Confirmation Notice via information and communication networks.
② The Travel Itinerary must include daily destinations, modes of transportation, accommodations, meals, details of provided services, and Member guidelines.
③ The contract and itinerary are deemed delivered to the Member in the following cases.
1. When the Company transmits an acceptance notice via information and communication networks in response to a Member's application after the Member has agreed to the Terms and the Itinerary provided online.
2. When the Member submits a written application agreeing to the Terms and Itinerary provided via facsimile or other mechanical means, and the Company notifies the Member of its acceptance..
Article 2 (Failure to Meet Minimum Group Size and Refusal of Contract)
① If the minimum number of participants required for a tour is not met, the Company may cancel the contract by notifying the Member at least 7 days prior to the departure date. In such cases, the Company shall provide a full refund of all payments received.
② The Company may refuse to conclude a contract in any of the following instances.
1. If it is determined that the Member may cause significant inconvenience to other Members or hinder the smooth progress of the tour.
2. If the Member is deemed unfit for travel due to illness or other medical reasons.
3. If the minimum required number of participants is not reached.
Article 3 (Modification of Travel Fees and Conditions)
① The basic fee includes airport transfers (shuttle bus), accommodations, meals, guide expenses, taxes, and admission fees. Members must pay the total amount upon entering the contract.
② Travel conditions may be modified if the purpose of the trip cannot be achieved due to Force Majeure(irresistible force), including:
1. Natural disasters, war, government orders, or strikes/closures of transportation or accommodation facilities.
2. Cases where both parties agree for the member’s safety and protection.
③ Price adjustments and settlements shall follow these standards
1. A price adjustment may be requested if the exchange rate fluctuates by 2% or more, or if transportation/accommodation costs change by 5% or more compared to the time of contract.
2. Any increase or decrease in fees due to modified conditions shall be settled before departure or within ten (10) days after the conclusion of the trip.
3. Members may not claim refunds for services not utilized due to personal circumstances..
Article 4 (Termination of Contract and Refunds)
① In case of termination before departure, compensation shall be handled in accordance with the「 Consumer Dispute Resolution Standards」. For products with fixed costs (e.g., non-refundable air tickets), the cancellation fees of the respective institutions will be added.
② In the event of termination due to reasons attributable to the Company, the contract may be terminated without any liability for damages.
③ In the event of termination after departure due to unavoidable circumstances, the Company shall assist with the member's return, and any costs incurred through no fault of the Company shall be borne by the member.
④ If a product cannot be provided due to stock-outs, the Company shall notify the Member immediately and issue a refund within 5 business days. Cancellation fees shall be waived if the event is canceled or if the government issues a travel ban.
Chapter 3: Special Provisions for Shop Purchase Services
Article 1 (Supply and Delivery of Artist Goods(Official Merchandise and products))
① The Company operates as an authorized agent for the consignment sale of Artist Goods (official merchandise and products) manufactured and sold by affiliated suppliers. Liability for manufacturing defects and A/S service rests solely with the respective manufacturer or supplier.
② Products shall be provided at the designated event venue following the completion of payment. However, for pre-orders or made-to-order products, delivery shall follow the separately announced schedule.
③ For On-site Pickup products, the purchaser must personally collect the item at the designated time and location. The Company shall not be responsible for any damages or defects discovered after the purchaser has signed the Confirmation of Receipt.
④ In cases where shipping is required, the Company shall provide the shipping rates, and the purchaser shall bear all related costs.
Article 2 (Withdrawal of Offer and Restrictions)
① A Member who has entered into a contract for "Products, etc." may withdraw their offer (cancel the order) within7 days from the date of receipt of the contract document pursuant to Article 13, Paragraph 2 of the "Act on the Consumer Protection in Electronic Commerce" (if the delivery of goods is later than the receipt of the document, the date shall be from the day the goods are supplied). However, if different policies are established by the affiliated supplier for consigned items (e.g., official concert merchandise), such specific policies shall prevail.
② Members shall be restricted from returning or exchanging "Products, etc." in any of the following cases.
1. Product is lost or damaged due to reasons attributable to the Member.
2. Value of the product is significantly diminished due to use or partial consumption by the Member.
3. Value of the product has decreased to a level where resale is difficult due to the passage of time.
4. If the packaging of a reproducible product (if there are chances of copying) has been damaged.
5. If the provision of services or digital content has already commenced.
6. If the product was individually produced based on a specific order (custom-made-products).
7. Any other cases where the Company has established and announced additional conditions.
Article 3 (Effects of Withdrawal of Offer)
① Before proceeding with a withdrawal, if there are special terms of purchase for a specific product, the return process may be restricted or unavailable in accordance with such terms.
② Upon receipt of the returned "Products, etc." from a Member, the Company shall refund the paid amount within 7 business days. However, the refund may take longer depending on the processing procedures of the credit card company or payment gateway.
③ When issuing a refund for payments made via credit card or electronic currency, the Company shall request the relevant payment service provider to suspend or cancel the billing of the "Products, etc." without delay.
④ In the case of a withdrawal, the costs associated with returning the supplied "Products, etc." shall be borne by the Member. The Company shall not claim penalties or damages for the withdrawal. However, if the withdrawal is due to the product being different from its description/advertisement or non-fulfillment of contract terms, the Company shall bear the return costs.
⑤ If a Member paid for shipping upon receiving the product, the Company shall clearly indicate who bears the cost in the event of a refund.
⑥ Refunds shall be processed after the returned product arrives at the Company or its affiliate and after verifying the reason for return and the party responsible for return costs. Exceptionally, if a refund is issued in advance but the product does not arrive or falls under the restrictions in Article 2, the Member must immediately return the refunded amount or costs via the method designated by the Company.
⑦ Due to technical constraints, partial withdrawal is not available for orders placed using coupons or points; only full withdrawal is permitted. In such cases, the Member must return all items and re-purchase the items they wish to keep.
⑧ If a refund via credit card or electronic currency is impossible due to irresistible force (e.g., natural disasters, war), the Company may issue the refund in the form of service point with the Member's consent.
Article 4 (Indemnification and Damages)
① If the Company incurs damages due to a Member's violation of these Terms, the Member shall be liable to compensate the Company for all such damages.
② If the Company faces claims for damages, lawsuits, or other objections from a third party due to a Member's illegal acts or violation of these Terms, the Member shall indemnify and hold the Company harmless at their own expense and responsibility.
Chapter 4: Special Provisions for Tour Friends Service
Article 1 (Scope of Service and Payment Methods)
① For Tour Friends package products (twin or multi-occupancy rooms), the Service provides a feature allowing Members to individually pay their respective shares through their own accounts and share reservation details.
② The main reservation holder selects friends registered as Tour Friends to proceed with the reservation and payment (50%). The final reservation is confirmed only when the designated companion(s) also complete their payment (50%).
Article 2 (Joint Liability and Cancellation)
When using Tour Friends, if any specific member within the group fails to complete payment within the designated deadline, the entire reservation may be automatically canceled. Any resulting disadvantages or losses shall be borne by the members of the respective group.
Article 3 (Friending and Information Sharing)
① By using the Tour Friends feature, Members are deemed to have consented to sharing their reservation status and certain personal information with their group members.
② The Company shall be exempt from liability for private disputes between group members or damages resulting from individual payment delays, provided there is no negligence attributable to the Company.
Chapter 5: Point and Coupon Operations Policy
Article 1 (Accrual and Issuance of Points)
① The Company shall accrue or pay Service Points (hereinafter referred to as "Points") to Members based on conditions separately determined by the Company, such as product purchases, participation in events, or submitting reviews.
② Point accumulation rates and payment conditions are subject to change based on company policy, and any changes will be announced in advance through service notices.
③ In the event of a payment cancellation or refund, any Points accrued through the respective transaction shall be automatically reclaimed.
④ Points acquired through irregular or fraudulent methods (e.g., multiple accounts, event abuse, etc.) may be reclaimed or account access restricted by the Company without prior notice
Article 2 (Usage of Points)
① Points may be used as a partial payment method when purchasing products within the Service. The minimum usage unit is 1,000 Points (equivalent to a monetary value of $1).
② Points cannot be exchanged for cash or transferred/assigned to any third party..
③ Points and coupons may be applied altogether to the same transaction; however, their use may be restricted for certain products or promotions, in which case restrictions will be explicitly stated on the product page.
④ Upon withdrawal of an offer for a product purchased using Points, the Points shall be refunded in the same manner as the actual payment amount. If a cancellation fee applies, it shall be deducted from the Points/refund amount accordingly.
Article 3 (Expiration and Forfeiture of Points)
① The expiration date for Points shall be specified at the time of accrual, and any Points that have passed their expiration date will automatically expire.
② Upon withdrawal of membership, all remaining Points shall be immediately be void and cannot be restored.
③ The Company shall notify Members via email or App push notifications 30 days prior to the scheduled expiration of Points.
④ When Points are utilized, ones with the earliest expiration dates shall be deducted first.
Article 4 (Issuance and Usage of Coupons)
① Coupons are issued by the Company through events, promotions, or individual distribution. The type, discount amount, and terms of use shall be governed by the specific conditions stated on the coupon.
② Coupons are only valid for use within the account of the Member to whom they were issued and cannot be transferred to others or redeemed for cash.
③ The expiration date is marked on each coupon, and unused coupons will automatically expire after this period.
④ As a general rule, only 1 coupon can be applied per transaction. Whether multiple coupons can be stacked depends on the specific terms of each coupon.
⑤ If an order purchased with a coupon is canceled/returned, the used coupon is not restored in principle. However, the coupon may be restored if the cancellation is due to reasons attributable to the Company or if it is confirmed that the coupon was issued in error.
Article 5 (General Provisions for Points and Coupons)
① Points and coupons are only usable during normal service operations. The Company shall not be liable for the temporary inability to use them due to system failures or maintenance.
② The Company may amend its Point and Coupon policies due to unavoidable reasons such as changes in laws or corporate policies. Any amendments will be announced in advance via Service notices.
③ Any disputes regarding Points and coupons shall be settled through mutual agreement between the Company and the Member. If an agreement cannot be reached, the dispute shall follow the resolution procedures set forth in Chapter 6, Article 2.
Chapter 6: Liability and Dispute Resolution
Article 1 (Disclaimer and Record Retention)
① The Company shall be exempt from liability for any failure to provide the Service due to irresistible force, including natural disasters, national emergencies, or changes in an artist’s personal circumstances (e.g., death, accident, or other incapacitation).
② The Company shall not be held liable for any disruption in Service usage caused by reasons attributable to the Member.
③ The Company shall not be liable for the loss of anticipated profits a Member expected to gain through the Service, nor for any damages resulting from materials obtained through the Service.
④ The Company does not guarantee and shall not be held responsible for the reliability, accuracy, or integrity of any information, materials, or facts posted by Members.
⑤ The Company shall not be held liable for any transactions or disputes arising between Members or between a Member and a third party mediated through the Service.
⑥ In accordance with the "Act on the Consumer Protection in Electronic Commerce," the Company shall retain records of the following for the period prescribed by law:
1. Records regarding consumer complaints or dispute resolution.
2. Records regarding payment and the supply of goods, etc.
3. Records regarding contracts or withdrawal of offers.
4. Records regarding labeling and advertising.
5. Records regarding Service access (Log data).
6. Transaction history and related information.
Article 2 (Dispute Resolution and Jurisdiction)
① The Company shall prioritize the handling of Member complaints. If a resolution cannot be reached, the matter may be referred to a dispute mediation agency.
② The laws of the Republic of Korea shall govern the interpretation of these Terms and any disputes arising between the Company and its Members.
③ In the event of a lawsuit between the Company and a Member arising from the use of the Service, the competent court shall be determined in accordance with the Civil Procedure Act.
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These regulations are effective as of May 28, 2026.